Gatwick Meet and Greet Parking

Approved Valet Parking Contractors at Gatwick Airport

 

Following on from previous articles regarding the Approved Operator Scheme for Valet Parking at Gatwick, this is an update on progress and what the scheme has done to achieve its objectives.

This scheme was initiated a couple of years ago by discussions between Gatwick Airport and the Airport Valet Parking Contractors Association. Since 2007/08 a considerable number of would be entrepreneurs decided that Airport Valet Parking was a great idea to make money and required little investment as there were no controls or legislation governing the industry. Web sites sprung up out of nowhere offering valet parking with empty promises of safety and security. An aerial view of Gatwick and its surrounding area would have been littered with vast numbers of cars parked in fields and side streets. With no business rates to pay or VAT for that matter and the opportunity of pay per click campaigns on the search engines, these people thought of nothing but a fast buck to riches. Needless to say it just got out of hand and was undermining the industry that had been built up by a few good people who had invested a considerable amount of money in great operations.

Customers began complaining and the internet forums, review centres and chat rooms were inundated with the problems people had experienced. It is fair to say that this even prompted people to complain where there was nothing really to complain about but this takes us away from the real issue.

Anyway, a lot has happened in the last couple of years culminating in the introduction of the Approved Operator Scheme for Meet and Greet Operators (MGO’s). Briefly, this has been created with the co-operation of;

Gatwick Airport Ltd

West Sussex Trading Standards

British Parking Association (ParkMark)

County Councils

Airport Valet Parking Contractors Association

Gatwick Police

So what has all this done for the consumer? Has it helped to protect the consumer from bad practices and provided a better, more efficient service.

Well, 8 valet parking operators at Gatwick managed to achieve approved status by reaching the requirements of the bodies listed above. These requirements included;

Web sites that were truthful and did not mislead the public.

Publication of Company Registration Number, VAT and Registered Address.

Planning permission on all sites.

Secure storage, safe and effective operational procedures that reflect an excellent deterrent of crime.

Able to deliver an efficient service to meet the demands and not to bring the industry into disrepute.

Proper dispute or complaint procedures.

Audited financial accounts.

And many others…….

As an approved operator you were allowed to stay using the terminal forecourts.

So what of the others?.. I mean what has happened to all the other operators that were unable to attain the Approved Status?

Well, they are still there. They are unable to settle on the terminal forecourts and must do their transactions in the multi-storey car parks. In order to use the multi-storey car parks they must purchase what are called proximity cards and these are preloaded with cash. This has hardly enhanced the exchange with the Customer and left a lot of them bewildered and confused. Having said that, one or two of them have risen to the challenge, got their house in order and provide an effective, affordable if not top quality service.

Un-approved operators do not have any institutions looking at them to ensure their operations meet a high standard. They are self regulated and we are all aware of things that go wrong with self regulation. Take the City of London as an example.

By contrast, the approved operators are all inspected every year by the various bodies listed above. The maintenance and upkeep of these operations to a high standard year on year is expensive and time consuming and only go to create a difficult platform from which to compete with the affordability of valet parking at Gatwick.

So the next time you choose a valet parking company at Gatwick and you want the peace and knowledge of knowing your investment is safe and secure, it doesn’t take a rocket scientist to persuade you which one.

Valet Parking is a wonderful way to park your car at Gatwick Airport. Its convenient, hassle free and most of all it saves your precious time. If you haven’t tried it before it’s a must. Put your property in the trust of companies that have been prepared to put a lot of their money into looking after it – properly.